Amazon sent a memo to customers announcing the launch of its inbound-only LTL service. The service comes in to support customers. Most companies want to provide customers with a solution that fits their needs. In this case, Amazon has done nothing but just that. With time, all companies evolve. The evolution must remain in a direction that best serves the customers' needs.

What does the inbound-only LTL service entail?

According to FreightWaves, the service is for customers who are unable to fill their trailers. The solution is only for inbound deliveries, meaning deliveries are solely to Amazon facilities. The goods would then be stored in the Amazon facilities. The same would later go to their destinations through Amazon's regular package delivery networks.

This is a totally new service. It is nothing like the traditional delivery service. Traditionally, shipments are picked on pallets and delivered to the destination while still on the pallets. The service is still accessible through the Amazon freight portal alongside the full truckload service. This is an excellent plus for potential customers. They get quotes up to 14 days in advance. At the same time, they can compare both options. They can now choose between the LTL service and the full-trailer option. From the site, one can track their loads. You can also get invoices and payment options from the site.

Ari Silkey acknowledged that they have been listening closely to their customers. The LTL solution is just what customers need. Through it, they will be able to access Amazon’s technology. They could also move even more goods into Amazon's fulfillment centers. It also boosts Amazon's market presence. It is a competitive solution. They are not shipping directly to customers for now, but it is a good start. They have their ears to the ground and constantly adapt to market demand. In this case, the market is the customer.

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